Job Description
Role Summary
The IT Support Specialist is responsible for delivering high-quality onsite IT support and ensuring stable, reliable technology operations within the site. As the primary IT representative, the role provides hands‑on support across end‑user devices, applications, and collaboration platforms, while working in close alignment with Regional and Global IT teams to maintain service excellence and operational consistency. In addition to day‑to‑day support, the role fosters strong engagement with business users to develop a practical understanding of operational needs and workflows.
Key Responsibilities- Site Support & Service Delivery
- Serve as the primary IT representative at the site, delivering hands‑on support across end‑user devices, applications, and collaboration tools, while owning end‑to‑end IT request management, user communication, and coordination.
- Diagnose and resolve user issues related to connectivity, syst...
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