IT Support Analyst

We are an international technology services company founded in 1983 and currently have over 2,000 employees in 5 countries: France, Spain, Romania, Portugal, and Luxembourg.

What are we looking for?

An IT Support Analyst to join a stable international project, based in Madrid.

Responsibilities

• Providing technical and functional support to users.
• Managing incidents within the scope of reporting by ensuring that the service is restored as quickly as possible with complete transparency regarding the Business Line: Referencing, communication, coordination, correction, drafting of PIRs (Post Incident Reviews)
• Guaranteeing the eradication of problems.
• Ensuring the proper management of application access by following the recommendations applicable to its scope.
• Contributing to the construction of production dashboards and undertaking the actions defined for improving the service.
• Implementing mon...