Job Description

  Company : 
 Hastings Deering (Australia) Ltd  About your Role 
 Hastings Deering is currently recruiting for an  IT Support Analyst (Level 2)  to join our diverse team to provide quality IT Desktop Support to our valued internal customers. 
 We have a permanent, full-time  opportunity available, located in our  Mackay  branch.
 
 A key task of this role is to resolve more complex requests or assign to the appropriate resolver group, whilst ensuring the overall customer service experience is of a high standard.
 
 Reporting to theyou will:
 Monitor & prioritise the Service Desk ticketing system for tickets assigned to the queue, whilst responding quickly and effectively to requests received through the IT Service Desk and via escalations from management
 Provide desktop support and resolve our customer’s problems and provide remote troubleshooting support on desktop issues
 Document all re...
            

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