Job Description
Start your IT career as a Service Desk Analyst (L1), providing crucial first-line support for users in a managed services setting. Utilize your strong troubleshooting and customer service skills.
In this role, you'll be responsible for assisting users with desktop and mobile device issues. Your expertise in Windows 10/11 and Microsoft 365 applications will help you efficiently resolve problems. Guided by a customer-centric approach, you will log service requests and escalate complex issues as necessary.
Key Responsibilities: • Provide first-line support for desktops and mobile devices • Troubleshoot and support Windows 10/11 and apps • Assist with Microsoft 365 tools such as Teams and SharePoint • Manage password resets and user account issues • Log all service requests in ITSM systems
Requirements: • Proficient in Microsoft 365 user administration • Basic Active Directory management skills • Understanding of networking concepts like DNS and DHCP • Familiarit...
In this role, you'll be responsible for assisting users with desktop and mobile device issues. Your expertise in Windows 10/11 and Microsoft 365 applications will help you efficiently resolve problems. Guided by a customer-centric approach, you will log service requests and escalate complex issues as necessary.
Key Responsibilities: • Provide first-line support for desktops and mobile devices • Troubleshoot and support Windows 10/11 and apps • Assist with Microsoft 365 tools such as Teams and SharePoint • Manage password resets and user account issues • Log all service requests in ITSM systems
Requirements: • Proficient in Microsoft 365 user administration • Basic Active Directory management skills • Understanding of networking concepts like DNS and DHCP • Familiarit...
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