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IT Support Analyst

📍 The Stepstone Group • Warsaw, Masovian Voivodeship, Poland • Posted June 04, 2026

Full-time Posted June 04, 2026
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Job Description

Job Description

Your responsibilities:

  • Provide first- and second-line IT support through the Global IT Service Desk, ensuring consistent service delivery and adherence to SLAs and KPIs across portal, phone, and chat channels.
  • Diagnose and resolve hardware, software, and basic network issues across Windows and macOS environments, including support for Office 365 and soft‑phone systems.
  • Install, configure, and maintain standard IT hardware and software, delivering both onsite and remote support while ensuring the smooth operation of regional office environments and conference room AV systems.
  • Collaborate with Corporate IT Service Teams on third-line escalations and contribute to IT initiatives, including the deployment of new technologies and participation in project activities.
  • Support remote and regional offices as needed, including occasional domestic and international travel to assist with IT operations and infrastr...

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