Job Description
The IT Support provides technical assistance to computer system users. This includes installing, maintaining, and troubleshooting hardware, software, and network-related issues. The role requires effective communication with end-users to diagnose problems, walk them through solutions, and elevate more complex issues to the appropriate teams.
Key Responsibilities
- System Administration & Ownership
- Assist in administering and maintaining Active Directory, Group Policy, and Microsoft 365 (Exchange, SharePoint, OneDrive).
- Manage user lifecycle (onboarding, offboarding, access review).
- Perform server health monitoring, patching, and troubleshooting.
- Own system availability and basic capacity planning.
- Support and manage Microsoft 365 / Azure AD (Entra ID) environments.
- Assist with Intune / endpoint management / device compliance.
- Support hybrid or cloud-based authentication and access policies...
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