IT Support Engineer

At Hypersolid, we create technology that empowers people, including our own teams. Behind every great user experience is a reliable internal infrastructure. As an IT Support Engineer, you help make that happen by ensuring that our colleagues can work smoothly, securely, and efficiently every day. 
 
What you’ll be doing 

As part of the IT Support team, you support colleagues with day-to-day IT questions and tasks. This is a hands-on, all-around support role with a lot of variety and direct impact on workplace experience. 

Your responsibilities include: 

• Handling incoming support tickets and resolving 1st and 2nd line support issues. 

• Providing end-user support across hardware, software, and networking. 

• Managing and maintaining workplace devices and hardware inventory. 

• Supporting both Windows and macOS environments. 

• Managing user onbo...