Job Description
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IT Helpdesk & End-User Support
- Provide first-level technical support for desktops, laptops, mobile devices, and peripheral equipment.
- Troubleshoot hardware, software, operating system, and Microsoft 365-related issues.
- Support incident, service request, and inquiry management through ticketing systems such as ServiceNow.
- Escalate unresolved issues to second-level support teams with complete and accurate documentation.
- Ensure timely resolution of IT-related issues to minimize business disruption.
User Onboarding & Offboarding
- Prepare and configure IT equipment for new employees, including PCs, laptops, mobile devices, and user accounts.
- Support employee onboarding and offboarding processes, including equipment collection and reconfiguration.
- Coordinate with regional IT teams to ensure compliance with corporate IT standards.
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