Job Description
Description
As an IT Support Engineer at Seras, you’ll be based at our Tilbury site, delivering 1st to 3rd line IT support with a strong emphasis on face‑to‑face support for the local business, while also supporting our wider national organisation.
The role blends hands‑on technical support with project work, covering the maintenance and improvement of existing systems, resolution of complex technical issues, and the delivery of change to future‑proof our IT services.
Occasional travel to other Seras sites will be required.
The role blends hands‑on technical support with project work, covering the maintenance and improvement of existing systems, resolution of complex technical issues, and the delivery of change to future‑proof our IT services.
Occasional travel to other Seras sites will be required.
Key Responsibilities
- Provide 1st, 2nd and 3rd line IT support, resolving end user, system, and infrastructure issues
- Act as the senior technical escalation point for complex and high priority incidents
- Act as the initial point of contact in the absence of the IT Manager
- Configure, deploy, and support servers, networks, end user devices, and IT peripherals (including laptops...
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