Job Description
Responsibilities
- Provide first-level IT support by diagnosing and troubleshooting issues related to laptops, servers, internal systems, web applications, and mainframe platforms.
- Respond to and manage user-reported technical issues, ensuring timely resolution or escalation when required.
- Escalate complex incidents to Tier 2 IT support and follow up to ensure issues are resolved efficiently.
- Maintain and prepare regular reports on IT support activities for the team and supervisor.
- Conduct basic user training and provide guidance on IT systems and tools where necessary.
- Support ad-hoc IT initiatives, system implementations, or improvement projects as assigned.
- Diploma in Information Technology or a related field.
- Minimally a year of relevant experience
- Strong customer service orientation with good communication and interpersonal skills.
- Ability to tr...
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