It support / it operations engineer

At Austell, reliable IT operations are critical to keeping the business running. We’re looking for an IT Support / IT Operations Engineer who understands core IT infrastructure, can work effectively with ticket-based support, and responds quickly and calmly during incidents.
This role is ideal for someone early to mid-career who wants exposure across end-user support, infrastructure, cloud (Azure), and incident response in a real business environment.

Key Responsibilities: Managing and resolving IT support tickets (onsite and remote) Providing first- and second-line IT support to users Supporting laptops, desktops, networks, and cloud-based systems Assisting with Microsoft Azure and Microsoft 365 environments Managing user access via Active Directory / Azure AD Responding to IT incidents and outages with speed of execution Escalating and coordinating with vendors or senior engineers when required Documenting issues, fixes, and procedures clearly Education Diploma or Degre...