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IT Support Lead.

📍 PSI • Australia, New South Wales, Australia • Posted May 29, 2026

Full-time Posted May 29, 2026
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Job Description

Job Description

We are seeking a professional, qualified, and enthusiastic candidate for a full-time IT Support Lead position. This role will involve providing support to junior administrators as well as delivering day-to-day technical support for our operations across Australia and the broader Asia Pacific region.

The scope of responsibilities will include:

  • Troubleshoots and diagnoses desktop computer systems and peripheral equipment problems. Investigates hardware/software problems of the desktop computer systems and peripherals, identifies their source, determines possible solutions, tests and implements solutions.
  • Performs IT support operations, including but not limited to receiving and tracking users’ requests, assigning priority and responsible persons, resolving requests and users’ notification.
  • Installs, configures, maintains and upgrades of desktop computer systems and peripherals (e.g. network cards, printers, modems...

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