Job Description
We are seeking a proactive and detail-oriented IT Support Specialist to provide technical assistance and support to end-users across the organization. The role involves diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal functionality of technology systems.
Responsibilities and Duties
- Technical Support:
- Provide first-level support to users via phone, email, or in-person for hardware, software, and network-related issues.
- Troubleshoot and resolve issues related to operating systems, applications, and peripheral devices.
- System Administration:
- Assist in setting up and configuring new hardware and software.
- Monitor and maintain computer systems and networks.
- Manage user accounts, permissions, and access rights in Active Directory or equivalent systems.
- Documentation & Reporting:
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