It Support Specialist (First & Second Level) – Mexico (Xico)

Join our global IT team and make an impact!

We are looking for a motivated and service-oriented IT Support Specialist (First & Second Level) to support our international operations. In this role, you will ensure smooth IT services for our users, contribute to general IT projects, and be a key point of contact for technical support.

Responsibilities

• Provide IT support (1st & 2nd level) for internal users across local and international locations
• Support business applications, especially in production and logistics environments
• Handle incidents and service requests via ticketing systems, phone, and email
• Diagnose and resolve hardware and software issues (on‑site & remote)
• Install, configure, and maintain IT workplaces, PCs, and meeting rooms
• Collaborate closely with internal departments and global IT teams
• Maintain and improve IT documentation and knowledge base
• Support IT projects and process...