IT Support Specialist (Hybrid)

Overview

ACT Power Services seeks a motivated, customer‑focused IT Support Specialist to join our IT team. In this entry‑level role you will be the first point of contact for employees experiencing technical issues, helping them resolve problems quickly and professionally. This is a great opportunity to build your IT career in a hands‑on, collaborative environment.

Job Location

This is a hybrid position. You will work a combination of on‑site days at our Morrisville, NC office and remote days, with scheduling coordinated with your manager. Reliable internet access is required on remote days.

Duties / Responsibilities

• Serve as the first point of contact for IT support requests via phone, e‑mail, chat, and ticketing system
• Diagnose and troubleshoot hardware, software, and network issues for end users
• Set up, configure, and maintain desktops, laptops, printers, and peripheral devices
• Assist wit...