Job Description
About the company
We are the Manila shared services hub for an Australian kitchenware retailer operating 24 stores, a national warehouse, and a growing ecommerce business. Our Manila team supports Finance, Marketing, Buying, Planning, Customer Service, and Technology — and we are growing.
About the role
We are looking for a dependable IT Support Specialist to be the first point of contact for IT issues across our retail stores, warehouse, and Australian support office. This is an offshore-facing support role — the majority of your stakeholders are in Australia, and you will support them daily by phone, chat, and email.
We are looking for someone who can think fast, stay calm, communicate clearly with non-technical people, and move between very different problems in the same day. Technical knowledge matters, but so does how you handle people.
Offshore or cross-border support experience is strongly preferred.
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