IT Support Specialist

About the Role

We’re looking for a proactive and detail‑oriented IT Support Specialist to join our MIS team at our Guadalajara office. You'll be the local point of contact for all activities related to employee onboarding/offboarding, equipment assignment and inventory management, and SaaS systems license administration. You'll be part of a global IT team that provides support to employees across all our offices worldwide.

Main Responsibilities

• Onboarding & Offboarding
  • Coordinate and execute all activities related to employee onboarding and offboarding.
  • Provision accounts across M365, OKTA, and business apps for new hires.
  • Assign and recover equipment following onboarding/offboarding checklists.
• Equipment Inventory Management
  • Maintain an up‑to‑date inventory of laptops, peripherals, and accessories.
  • Coordinate repairs, replacements, and shipping/receiving logi...