Job Description
Profile Requirements
- Experience in IT support or helpdesk environments
- Strong troubleshooting skills (remote support essential)
- Familiarity with POS systems and retail environments (preferred)
- Experience with ERP systems (e.g., Pronto) highly regarded
- Understanding of Salesforce or ticketing systems (preferred)
- Basic networking knowledge (Wi-Fi, devices, connectivity)
- Strong communication skills (written and verbal)
- Ability to work independently and prioritise tasks
Working Requirements
- Must be available to work onsite
- Availability for weekend coverage (Saturday–Monday preferred)
- Ability to respond to time-sensitive support issues
Core Responsibilities
- IT Support
- Monitor support channels (email, Salesforce, internal systems) for incoming issues
- Respond to and resolve IT support requests in a t...
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