Job Description
Responsibilities
- Provide Level 1 and Level 2 technical support for end users, including troubleshooting issues related to:
- Workstations, laptops, and peripherals (printers, scanners, etc.)
- Operating systems and standard business applications
- Network connectivity (LAN/WAN)
- Respond to and manage support tickets using a ticketing system (preferably ServiceNow), ensuring timely resolution and proper documentation.
- Collaborate with onshore IT teams to escalate and resolve complex issues.
- Install, configure, and upgrade hardware and software as needed.
- Track and document all support activities, resolutions, and follow-ups.
- Assist with remote setup and maintenance of IT infrastructure in various office locations.
- Support operational systems such as telephony, security, and office equipment.
- Provide administrative support for IT operations, including inventory tracking and ...
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