IT Support Specialist

Job Title: IT Support Specialist
Location: Vancouver (Onsite)

Type: Contract

Duration: + Months



Job Description

As an IT Support Specialist, you will provide Tier / Tier support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding activities. This role is hands-on and customer-facing, requiring strong technical fundamentals, excellent communication skills, and a disciplined approach to ticket handling and service quality. You will work closely with Digital Workplace, Security, and Infrastructure teams to escalate issues appropriately and help drive resolution.


What You’ll Do

Provide end-user support for IT incidents and service requests (Tier / Tier ).

Troubleshoot issues across laptops/desktops, mobile devices, conferencing systems, VPN, and core business...