IT Support Specialist

The IT Support Specialist provides essential technical assistance and maintenance across CSA Group. This role ensures the stable operation of internal IT systems and infrastructure, supporting all business functions. The specialist acts as the first point of contact for IT-related queries, troubleshooting issues, and implementing solutions to maintain high system availability and user productivity. The role is critical for upholding the Group's operational efficiency and technological reliability.

Key Responsibilities

Technical Support & Maintenance

• Provide technical support for hardware, software, and network issues.
• Install, configure, and maintain workstations, laptops, and peripheral devices.
• Administer user accounts and permissions in Active Directory and other systems.
• Perform regular system checks and preventive maintenance.
• Manage IT inventory and asset tracking.

System Monitoring &...