Job Description
Menlo Security is dedicated to enabling the world to connect, communicate, and collaborate securely without compromise. Our mission is now more critical than ever due to COVID-19.
We support customers across a range of enterprises including Fortune 500 companies, the largest global banks, and the Department of Defense.
Menlo Security is seeking an energetic IT Support Specialist based in our Singapore office. You’ll provide technical assistance to end-users, troubleshoot hardware, software, networking, and business application issues, and keep global teams productive.
Main responsibilities- Respond to and manage IT tickets raised via JIRA IT Service Management, Slack channels, and occasional drive-bys, according to pre-defined SLAs.
- Provide exceptional customer service throughout the lifecycle of tickets.
- Undertake and document troubleshooting steps with internal customers.
- Provide mostly remote support, with on-site...
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