IT Support Technician

Do you get satisfaction from solving problems quickly and keeping people productive?

Are you someone who takes pride in delivering great support, not just closing tickets?

This is a 1st line IT support role with a growing MSP based in South Mcr. It's a hands‑on position where you'll be the first point of contact for clients, keeping their systems running and their people unblocked.

Here’s what you’ll be working on:

• Handling 1st line support tickets across a varied client base
• Supporting Windows environments and Microsoft 365
• Troubleshooting hardware, software and connectivity issues
• Escalating where needed and documenting resolutions clearly
• Building relationships with clients and delivering a consistently good experience
• As you settle in, getting out on client sites and broadening the scope of what you do

Things you’ll need:

• Ideally prior experience in an IT ...