Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
Job Overview
We are seeking a skilled IT Support Technician (Level 1–2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.
Key Responsibilities
Tier‑1 & Tier‑2 Incident Management
Triage, diagnose, and resolve or escalate support tickets using helpdesk tools.
Perform basic troubleshooting such as password resets, user account issues, software reinstallations, hardware diagnostics, and network connectivity checks.
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IT Support Technician (L1

Job Description

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