IT Support Technician

We have an exciting opportunity for aIT Support Technician to join our existing team at our Head Office in Leeds.

This is a full-time (Monday to Friday) role based on site at our Leeds headquarters, this role is ideal for an IT Support engineer with 1 to 2 years’ experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills.

Your Duties and Responsibilities:

• To provide technical hands-on support, answering support queries either in person or via phone or ITSM system.
• To maintain a high degree of customer service for all support queries.
• To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member.
• To log all calls on the ITSM system and maintain full documentation.
• Respond to enquiries from clients and help them resolve any hardware or software pro...