Job Description
2nd / 3rd Line IT Engineer.
Leyland, Preston-Office based Monday to Friday. Reports To IT Manager
Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production-critical systems, and contributing to IT projects and continuous improvement.
Key Responsibilities
Provide 2nd and 3rd line support for hardware, software, and network issues. Troubleshoot and resolve escalated incidents from 1st line support. Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production
Manage and support user accounts, permissions, and security
Maintain IT documentation, procedures, and knowledge base ans assist with IT projects such as system upgrades, migra...
Leyland, Preston-Office based Monday to Friday. Reports To IT Manager
Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production-critical systems, and contributing to IT projects and continuous improvement.
Key Responsibilities
Provide 2nd and 3rd line support for hardware, software, and network issues. Troubleshoot and resolve escalated incidents from 1st line support. Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production
Manage and support user accounts, permissions, and security
Maintain IT documentation, procedures, and knowledge base ans assist with IT projects such as system upgrades, migra...
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