Job Description
Tasks & Responsibilities
- Act as first-level support for IT-related requests (hardware, software, user access, peripherals)
- Receive, analyse and resolve incidents and service requests via the ticketing system, phone or email
- Diagnose and troubleshoot common issues related to Windows environments, office applications and network connectivity
- Perform user onboarding and offboarding (account setup, equipment preparation, access rights)
- Install, configure and maintain workstations, laptops, printers and mobile devices
- Escalate unresolved or complex incidents to 2nd-level or external support teams, ensuring proper follow-up
- Maintain clear and accurate documentation and knowledge base entries
Skills
- Strong service orientation and good communication skills
- Structured, ...
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