Job Description
Job Descriptions
- Provide support and resolution on 1st level and 2nd level end-user telephonic/email enquiries and issues on in‑house and external applications and standard PC and notebook problem related to Hardware and Operating System, file/print services.
- Logging of service desk calls and documentation of all user requests and problem resolution in Ticketing system.
- Troubleshooting, setup all PC hardware, notebook, MS Windows, O365, Internet browser, VPN, wireless, Outlook email client and other in house or external application problems.
- Provides technical assistance to user on basic desktop request as and when require.
- Train users on IT equipment usage.
- Support software applications.
- Identify new applications for implementation.
- Perform tasks as and when assigned by superior.
Job Requirements
- Diploma / Degree in Computer Science / Information Technology or eq...
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