Job Description
Primary Responsibility
A proactive and detail-oriented IT Support Assistant / Executive responsible for delivering reliable Level 1and Level 2 IT support to office and retail users. The role ensures smooth day-to-day IT operations across multiple locations by supporting end users, maintaining IT infrastructure, and supporting business systems including ERP,POS, and eCommerce platforms. Strong troubleshooting skills, professionalism, and a service-oriented mindset are essential to ensure business continuity and productivity.
Areas of Responsibility 1. IT Support & End-User Services- Provide Level 1 and Level 2 IT support for office and retail users (onsite and remote).
- Troubleshoot hardware, software, application, POS, and network-related issues.
- Manage IT helpdesk tickets, prioritize incidents, and ensure timely resolution.
- Support new user onboarding and offboarding including system access, email setup, and device c...
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