IT Systems Support Analyst (Agile Scrum Master) | Hybrid - Makati

Responsibilities for this position may include but are not limited to:

• Provides 2nd level production support for several applications by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing, and implementing configuration changes and monitoring performance.
• Deploys, configures, and supports business applications.
• Develops deep domain knowledge by understanding business processes.
• Elicits business requirements and translates business needs into fit-for-purpose actionable plans.
• Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus.
• Proactive communication and quick response to production issues and project work. Strong customer focus.
• Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance.
• Identify areas for improvement and pa...