Job Description
- Provide technical support to end-users on hardware and software issues.
- Investigate, diagnose, and resolve technical problems in a timely manner.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Document and track support requests using helpdesk software.
- Assist in training users on new systems and applications.
Requirements
- Educational Qualifications: Bachelor’s degree in Information Technology or related field
- Experience Level: 1-3 years of technical support experience
- Skills and Competencies: Proficiency in troubleshooting Windows and Mac OS
- Skills and Competencies: Familiarity with networking concepts and tools
- Skills and Competencies: Strong development/programming skills
- Qualities and Traits: Strong communication and interpersonal skills
- Qualities and Traits: Ability to...
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