Job Description
Qualifications
- 3+ years experience in similar role or IT field (Preferably in an IT company servicing more than one IT environment)
- Own reliable transport
- IT Tertiary qualification
- MS Qualification
- Matric / Grade 12 / National Senior Certificate
- VMWare / Hyper V / Office 365 Server experience
- Networking WAN / LAN and Wireless Backups experience
- Advanced Trouble-Shooting experience
- Hardware Installation, Remote Troubleshooting, Remote support experience
- Academic Qualifications and Certifications:
- Certifications (including but not limited to MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM)
- Degree/Diploma in a relevant field will be an advantage
Responsibilities
- Receive, validate, and log client requests
- Administer and maintain the support desk database and call logging system on a daily basis
- Ensure the correct esc...
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