Job Description
A large South African law firm that is recognized as a leader in property law and conveyancing is seeking a IT Training & Liaison Specialist who will bridge the gap between our technology stack and staff proficiency.
Responsibilities
Training Delivery: Design and lead high-impact training (1-on-1, workshops, and webinars) covering the Microsoft Office suite and bespoke internal applications.
Needs Discovery: Partner with department heads to observe workflows, identify pain points, and spot opportunities for automation or software optimization.
IT Liaison: Serve as the primary feedback loop to the IT Department, translating departmental needs into technical requirements for updates or new tool acquisitions.
Content Creation: Develop and maintain a library of accessible How-to guides, FAQs, and training modules hosted on the company extranet.
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