Job Description
About the Opportunity
The iTero Customer Success Specialist is a combined role of iTero Technical Support and Customer Support Representative. It is designed to provide comprehensive assistance to internal customers (Sales and Marketing teams) and external customers (iTero Scanner users, including doctors and their staff). This dual role involves managing technical issues for the iTero family of products, software, and services while simultaneously handling customer service responsibilities.
Department
Customer Support
Location
APAC-Malaysia
Key Responsibilities
Technical Support Responsibilities
- Troubleshoot remotely (and on-site, if needed) issues related to proprietary and web-based applications, hardware, and network configurations.
- Evaluate the nature of technical problems, determine appropriate solutions, and provide assistance to resolve issues.
- Review spare part reque...
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