Job Description
Job SummaryType: Contract (6 months, with potential extension)About the RoleWe are seeking an experienced Senior IT Service Management (ITSM) Analyst to support a global IT organization.
This position will play a critical role in ensuring the efficient delivery of IT services, with a primary focus on Service Request Management, Incident Management, and continuous process improvement initiativesThe ideal candidate will bring strong knowledge of ITIL best practices, hands-on experience with ServiceNow and Jira, and a passion for improving service delivery in a fast-paced enterprise environment.Key Responsibilities- Manage and oversee IT service requests from intake through resolution.
- Ensure requests are properly categorized, prioritized, routed, and resolved according to established SLAs- Utilize ServiceNow as the primary ITSM platform for ticket management, reporting, and workflow execution- Leverage Jira to facilitate collaboration between Service Desk, support, and devel...
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