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ITSM Process Design Analyst

📍 WTW • Taguig, Metro Manila, Philippines • Posted June 03, 2026

Full time Posted June 03, 2026
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Job Description

The Role
 

  • Proactively gather and organize/document data/information from functional owners / different sources to help identify improvement opportunities in ITSM processes 
  • Run process modelling and development activities, and documentation of process flows, guides, procedures, work instructions, and other communication materials 
  • Supports the development and execution of test scenarios designed to validate the functionality of processes being designed and built before implementing to production 
  • Reporting and analysis of process metrics and performance 
  • Work with leaders and various stakeholders to ensure that process metrics and KPIs are reflective of performance and quality 
  • Coordinate and perform ongoing quality checks and internal audits to ensure compliance with agreed and aligned processes 
  • Monitoring and reporting of process maturity and progress throughout the continuous improvement projects and initiatives ...

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