Job Description
Service Management Coordinator (Service Delivery)
Location: central London (Hybrid, 2 days onsite)
Rate: 183 per day (Umbrella)
Duration: 6 months
Overview
We're seeking a proactive and detail-driven Service Management Coordinator to join a busy and collaborative technology environment in London. This role sits at the heart of service delivery, acting as a key link between internal stakeholders, global service desk teams, and external vendors to ensure a high-quality, consistent support experience.
If you have a passion for IT Service Management (ITSM), enjoy analysing performance data, and thrive in a fast-paced environment managing escalations and driving service improvements—this could be the perfect opportunity.
Key Responsibilities
- Lead and participate in monthly stakeholder and vendor review meetings , analysing KPIs, trends, and service performance.
- Drive
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