ITSM Specialist

Role Overview

Join our Transcom Family as a IT Service Management Specialist! We are looking for a hands‑on ITSM Specialist who will bridge the gap between business requirements and technical implementation.

Responsibilities

• Analyze business needs, design core ITIL processes, and directly implement them inside our ITSM tool.
• Write code to automate workflows.
• Possess the communication skills needed to talk to business stakeholders.

Why It Might Be a Fit

You will join a collaborative team where you will work together on large‑scale projects, while maintaining the autonomy to handle smaller, end‑to‑end configurations independently.

Requirements

• 5+ years of IT experience, with 3+ years focused on core ITSM processes.
• Strong Programming Logic: Practical coding skills (JavaScript highly preferred) for writing custom business rules, functions, and automation scripts.
• Business Co...