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Japan - Global Senior CRM and Loyalty Project Manager

📍 L'Oréal • Japan, Tokyo, Japan • Posted June 16, 2026

Full-time Posted June 16, 2026
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Job Description

Key Job Accountabilities

  • Develop the O+O global loyalty strategy for the brand and ensure adoption by markets – focus on China and Japan
  • Develop creative concepts for loyalty moments across the year: Member’s Day, VIP Day, Birthday – and ensure rollout and performance tracking with markets
  • Collaborate with creative agencies, based in Asia/Europe to develop new content associated to these moments
  • Provide regular reporting and extract relevant insights, based on the CRM data, to fuel the brand top management and product development teams
  • Ensure brand expression, elevation and consistency across loyalty touchpoints and markets
  • Lead the development of innovative loyalty projects for the brand (AI, gamification), to stand out and express shu uemura’s makeup artistry
  • Collaborate with global (Paris based) and North Asia (Shanghai based) teams to align on strategic priorities in CRM and Loyalty for our brand

    • Must have a...

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