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Japanese Service Desk Analyst (ICT_TECH CS_2026_03R)

📍 WTW • Japan, Tokyo, Japan • Posted June 20, 2026

Full time Posted June 20, 2026
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Job Description

Responsibilities:

Excellence 

  • Provide technical and general application function and feature support to internal and external clients via phone, email, and customer portals 
  • Manage, triage, and resolve multiple incoming incidents and service requests by understanding client needs and meeting defined SLAs 
  • Demonstrate comprehension of the configuration and use of various WTW technologies to support clients effectively 
  • Assist in developing and improving standardized work processes, tools, and methodologies to enhance quality and customer experience 
  • Apply efficient support delivery practices, combining structured problem-solving with strong people skills to drive faster and more consistent resolutions 
  • Document solutions and known issues in the knowledge base, and contribute ideas for innovation and automation to promote a 5-star customer experience

    • People

  • Record, process, and manage incidents and service reque...

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