Job Description
StarTech.com is seeking a Technical Advisor fluent in English and Spanish, specializing in remote customer support. Drive customer satisfaction through expert technical assistance and innovative solutions.
In this critical full-time role within the Customer Support Department, you will serve as a vital resource for customers with product-related inquiries. From troubleshooting to providing product recommendations, your contributions will shape the overall success of our support efforts.
Key Responsibilities:
• Act as the first line of support for customers
• Ensure top-notch assistance for all products
• Resolve issues remotely using LogMeIn Rescue
• Recommend solutions tailored to customer requirements
• Document all customer interactions in our CRM system
Requirements:
• IT-related education or equivalent experience
• Background in IT support or technical assistance
• Knowledgeable in hardware connectivity and peripherals
• Strong attention to deta...
In this critical full-time role within the Customer Support Department, you will serve as a vital resource for customers with product-related inquiries. From troubleshooting to providing product recommendations, your contributions will shape the overall success of our support efforts.
Key Responsibilities:
• Act as the first line of support for customers
• Ensure top-notch assistance for all products
• Resolve issues remotely using LogMeIn Rescue
• Recommend solutions tailored to customer requirements
• Document all customer interactions in our CRM system
Requirements:
• IT-related education or equivalent experience
• Background in IT support or technical assistance
• Knowledgeable in hardware connectivity and peripherals
• Strong attention to deta...
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