Job Description
Overview
Cognizant is seeking a Junior HR Analyst to join the HR Shared Services (HRSS) team. This role focuses on delivering efficient, high-quality HR operational support by managing service tickets, maintaining HR knowledge resources, and supporting business stakeholders with HR-related queries and processes.
Role Expectations
The Junior HR Analyst will be responsible for providing consistent and timely HR support while ensuring adherence to service level agreements (SLAs) and organizational standards. The role requires strong attention to detail, effective communication skills, and the ability to handle sensitive information with confidentiality.
Key Responsibilities
- Analyze, respond to, and resolve HR service tickets within SLA, ensuring accurate and professional communication with requesters
- Triage and escrow complex or sensitive cases to the appropriate HR specialist or HRBP, ensuring proper handover and follow-...
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