Junior Branch Officer In-Charge

Job Description

Client and Service Coordination

• Handle client inquiries from the Facebook channel and address concerns in a professional manner.
• Prepare proposals and quotations for B2C clients (including EZY and Housemaid services).
• Arrange bookings for Housemaid services and ensure smooth scheduling of cleaning services.
• Prepare the daily car route for the next day’s cleaning service and update the daily cleaner’s schedule as needed.
• Prepare job orders for the next day's services and coordinate with the team to ensure timely execution.
• Conduct ocular visits or site checks as needed to ensure service quality and client satisfaction.

Administration and Reporting

• Post payments according to the cleaner's payment report and update B2C receivables accordingly.
• Maintain a database for existing and new B2C clients (EZY and Housemaid).
• Inventory and track house...