Junior Dialler Administrator

CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our team in Cape Town.

Key Responsibilities:

• Manage and maintain the dialler to maximize campaign performance.
• Collaborate and report to the operations manager to ensure optimal campaign execution.
• Maintain and optimise calling lists, ensuring efficiency and compliance.
• Monitor dialler performance and adopt real-time adjustments to achieve campaign objectives.
• Generate daily, weekly, and monthly reports using Dialler specific Data.
• Assist in troubleshooting and resolving any dialer-related issues.

Qualifications and Requirements:

Previous experience working in a contact centre environment.

Knowledge of IT/Dialer systems.

Intermediate to expert Profi...