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Junior Patient Support Coordinator

📍 IQVIA • Indonesia, Jakarta, Indonesia • Posted June 18, 2026

Full time Posted June 18, 2026
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Job Description

​Role Overview

  • Support daily PAP operations and transaction flow
  • Ensure execution aligns with SOP, timeline, and data accuracy
  • Handle communication with patients, doctors, pharmacies, and distributors
  • To maintain constant and direct communication with Program Manager.
  • Monitor patient schedule, escalate discrepancies and support issue resolution.
  • Respond promptly to queries
  • Verifies patient registration details
  • Verifies patient invoices/receipts
  • Verifies patient prescription
  • Follow up patient to check medication dispensing & receipts
  • Update and maintain internal databases
  • Provide operational support as directed by stakeholders.

    • Qualifications

  • Education: Preferably health-related (Nursing, Pharmacy, Public Health), open to others with relevant experience
  • Experience: Fresh graduate or 0–2 years (healthcare ops, pharma support, customer service...

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