Junior Quality Analyst - Contract - Brisbane

Urgent requirement of  - Contract -

Requirements

• Curate knowledge of technology lifecycle and processes
• Understanding IT Services used by Virgin Australia (people, processes and technologies)
• Functional and technical knowledge of end-user computing services and how these services are consumed
• Relevant degree, qualification or equivalent experience in service delivery and general technology solutions
• Demonstrated understanding of end-user computing environments in a large-scale enterprise context
• Demonstrated strong understanding of quality customer service approach, clear professional communication and effective interpersonal skills
• Demonstrated ability to prioritise tasks
• Demonstrated understanding of ITIL practices, incident and request management and experience with applicable software/services
• Knowledge of inform...