Junior Support Agent

For Bullet Echo, we're looking for a Junior Support Agent to join our player experience team.

This role is not just about answering tickets. It's about being the front line of communication with players — resolving issues, maintaining a positive experience, and representing the game in every interaction. It's a junior role, but not a passive one. We're looking for someone who takes ownership of their queue, communicates clearly, and doesn't need to be told twice.

What You'll Do

• Handle player support tickets via Helpshift (gameplay, account, technical issues)
• Respond to players in a clear, helpful, and structured way
• Moderate player reports related to rule violations (cheating, misconduct)
• Escalate issues when needed and collaborate with the team
• Occasionally report bugs based on player feedback
• Maintain and update internal knowledge base and help center articles...