Job Description
Job Title: Service Delivery Manager
Experience Required: 6+ years
Location: Lahore/Islamabad
Shift Timings: 5 PM – 2 AM PKT
Role Overview
We are seeking a dedicated Service Delivery Manager to oversee and manage end-to-end service delivery for a key client account. This role is responsible for ensuring seamless operations, maintaining exceptional service standards, and driving overall client satisfaction.
The ideal candidate will serve as the primary liaison between the client and internal teams, ensuring alignment, efficiency, and consistent delivery excellence.
Key Responsibilities
- Act as the primary point of contact for the client on all service delivery matters
- Oversee and manage deployed resources, ensuring optimal performance, efficiency, and engagement
- Ensure <...
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