Key Account Manager (Services & Entertainment)

The Key Account Manager (Services & Entertainment) is responsible to manage and grow an assigned set of brand accounts within a category vertical on the SM Malls Online platform, acting as the primary point of contact for merchant partners and ensuring accurate listing management, timely issue resolution, and achievement of commercial performance targets under the guidance of the Category Manager.

DUTIES & RESPONSIBILITIES

• Brand & Merchant Account Management - manages the day‑to‑day account relationships for an assigned set of brands and merchants within the category; attends to merchant concerns, requests, and escalations and ensures resolution within agreed timelines; coordinates with relevant departments to address merchant requirements and operational needs; supports the onboarding process for new brands under the assigned cluster
• Listing & Content Management - uploads, updates, and maintains accurate product listings including images, descri...