Knowledge Management Analyst

Knowledge Management Analyst

We are recruiting a Knowledge Management Analyst who plays a critical role in delivering a great user experience in our Employee Experience portal. They partner with functional groups and experience teams to optimize the capabilities of our AI‑driven Solutions Hub portal.

Key Responsibilities

• Create, maintain, validate and retire content on the Experience Center portal and other repositories, using AI‑driven resources and our governance framework.
• Work with content owners/SMEs to ensure knowledge on our platforms is up‑to‑date and facilitate trainings on platform enhancements.
• Partner with KM Execution senior analysts to analyze content performance and determine its effectiveness and gaps.
• Work with the People Support and KM Governance teams in delivering and prioritizing content that should be accessible via chatbot and AI search.
• Provide correct and clear reporting to the KM t...